Customs, Duties & Taxes

Customs, Duties & Taxes

When ordering from chowkbazar.com, you are responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination. As Chowkbazar also operates as a cross-border ecommerce  your order may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Chowkbazar has no control over these charges, nor can Chowkbazar predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

In general, the declared value of the package is lower than the tariff threshold, the package normally will not be taxed (but fraud declaration is another matter). If your package is taxed, you need to pay taxes and help clear the customs, but the probability of this situation is very small, only 0.3% of the packages have been taxed so far. 

States tariff threshold reference table:

Country Amount
The United States 800USD

Notes:

1.The customs tax threshold of Switzerland is 100 Swiss francs and the VAT threshold is 65 Swiss francs.

2.Canadian, European customs are strict in package inspection. 

How to avoid paying taxes? You can refer to the following suggestions:

1. The weight of the package is the important basis for the customs to judge the package as civil parcel or commercial parcel. The package weigh over 10 kg will be considered as the commercial package, so when you submit delivery order, be sure to confirm the weight of your parcel. If you choose the DHL, you also need to consider the volume of items (The charge of DHL is confirmed by both the volume and weight of the commodity).

2. The ceiling of package weight is 30 kg. If your package is more than 30 kg, you can submit delivery order respectively, but suggested that each order cannot be more than 10 kg as well.

3. A large number of the same item can be regarded as the commercial package, too. So please avoid using the same parcel to send a lot of a single considerable product.

4. As you know, we are sorry to tell you that we cannot give you 100% guarantee that your parcel will be taxed or not.

Notes:

The number of the item and the weight of the package is the important basis for customs to judge the package as civil or commercial parcel. The package which is more than 10 kg will be more likely to be seen as the commercial parcel, so when you submit delivery order, be sure to confirm the weight of your parcel. And a large number of the same item can be regarded as the commercial package, too. So please try separating the single items into different parcels.

Besides, limited by customs policy, especially food items, please be careful to send them overseas.

The above information is collected from the Internet data, only for your reference, cannot be the standard guidance.

For USA  customers:

-If you choose to get the parcel for free, please keep each order below 2kg.

Customs :

Ok this may be the most important part of my Guide. How to avoid customs – especially when you are living in Europe (s/o to Germany). Not everything changed, but there are some IMPORTANT steps that I added to the checklist. DHL is the way to go for Germany, Austria, and many more European countries. Do not use EMS in Germany or Austria.

If you live in the US or Canada you can choose EMS, DHL. Customs are pretty relaxed in these countries. For the US and Canada, shipping hauls up to 10kg generally isn’t a problem. Some people even do more. Do so at your own risk. For the USA, the declaration value doesn’t matter much, as you are unlikely to be taxed. For Canada, declare the package 10-14USD. Also, If you live in Canada, it is advised that you use EMS. If you use DHL, you will be taxed upon package arrival.

Checklist For Europe

You may have to look up laws for any import fees or regulations. These numbers are an example for  Germany, it should work for any country though.

[ ] Stay within 900 gms to 1kg

[ ] Try to stay at a maximum of 4kg. Do not go over this for the safest rate.

[ ] If possible ask  us for no cardboard wrapping, let them package in DHL plastic bag

[ ] Ask us for vacuum sealing (Possible in the fewest cases)

[ ] Ask us to wrap up your whole package with tape, a lot of tape.

[ ] Let us put a Commercial invoice on the outside (!)! of your package

[ ] The commercial invoice should have a value UNDER $24 including shipping costs

[ ] The commercial invoice has to be readable, if it has printing errors it has to be printed again

[ ] The commercial invoice has to state the shipping costs with a value >$0

[ ] The commercial invoice has to have a sender address

[ ] Your telephone number has to be stated on the commercial invoice

[ ] Let them send you a copy of the commercial invoice to your email (Will come back to this)

[ ] You can ship shoeboxes – Do not ship more than 2 shoeboxes in one package

[ ] You can ship as many packages as you want simultaneously (Keep calm tho)

[ ]Think twice before shipping shoeboxes, if you don’t need them, don’t ship them and let us throw them away

It is strongly advised that you go to Google and type in “[Your country] customs “.

 What Happens When Your Parcel Gets Held By Customs

Outside of United States

Keep. Calm. This can have so many reasons. is a difference between your parcel is held up by customs and your parcel being seized by customs. Let me take all the fear from you.

If your parcel is held up DHL probably just messaged/emailed/called you and they told you some long story about some value declaration and so on. To keep it short: DHL does not trust your invoice/can’t read the invoice/is bored and wants a proof of payment to declare the value of your parcel. For DHL Germany it is really easy to do this. You go to this DHL Link fill out the information and upload a Payment Gateway/Bank wire/Western Union/Payment Screenshot. For any other country: Search for the email address of DHL Express Customs (not normal DHL) in your country. You can also call the DHL Express hotline and ask them. Email them the same proof of payment screenshot.

The bad side is that you will probably have to pay some importing fees (EUSt in Germany are 19% + 12,50€ DHL fees). To save the importing fees. I cannot tell you how to do it, though of course. Google inspect element… This is why it was important, that we sent you the Commercial Invoice they put on the parcel – You know exactly how high they declared it and what they stated is inside.

The Tracking status should be “Clearance Event” when they want the proof of payment and should change to “Clearance processing completed” when it is done. This can take up to several days after you send them the screenshot.

If yourparcel really got seized (Tracking status “Please contact DHL”) there is nothing you can do. DHL will send you a letter where they will ask you for your permission to destroy the items. Just ignore this letter. It will automatically count as a permission (in Germany). There is nothing else. You don’t go to jail, you don’t get a Million $ fine. Some DHL Customs worker told me that if you stay under 3 shoes per package they will not contact the brand. But keep in mind, this is TOTALLY random. If you follow the checklist there is a micro chance that you package will even get inspected. Because inspecting alone is not enough, so many DHL workers just don’t care and pass name brands. And if you really are that unlucky, just deal with it. Some sellers send out a replacement for free, some don’t. You, Your family and your future kids will be safe, don’t worry.

Inside the United States

If your package was seized within Bangladesh borders often times then we will refund you the full parcel price. Meaning if your parcel went to the value of BDT 1000 then you will be reimbursed BDT 1000 directly to your Chowkbazar account as discount coupon

If your package was seized or taken in for inspection by United States Customs then you will be given a call or a notice that DHL, EMS, or other selected shipping company has took in your package. Do not panic. Often times when they take your package in for inspection they will ask you to provide a receipt or invoice for the declaration of value for your haul. Seizures and inspections are 100% random and aren’t able to bypassed through any method. To keep it short: DHL does not trust your invoice/can’t read the invoice/is bored af and wants a proof of payment to declare the value of your haul. For DHL Germany it is really easy to do this. You go to this DHL Link fill out the information and upload a Payment gateway/Bank wire/Western Union/Payment Screenshot. For any other country: Search for the email address of DHL Express Customs (not normal DHL) in your country. You can also call the DHL Express hotline and ask them. Email them the same proof of payment screenshot.

After this step you will need to wait for the review period to end and if everything went well then your package will be released to you. If your package was seized and they send you a letter than it is best to say you didn’t order the item and take the loss on the packege.

This rarely happens.

Q – How long should my parcel take to arrive?

Tracking service documents the average arrival times of all parcels for some frequent countries as follows. If your parcel has not arrived and the “longest” number of days has not elapsed, you should not be concerned.

Country – Average Delivery Time – Longest Time – Shortest Time

  • Australia / New Zealand : 12 – 15 – 5
  • Canada : 30 – 60 – 5
  • EU : 17 – 44 – 5
  • United Kingdom : 12 – 40 -5
  • United States : 16 – 62 – 5

As you can see, a delivery time of 40+ days for Europe and North America is frequent.

Q – It’s been a couple of days since I finalized my haul, why hasn’t anything happened?

Paying for your parcel today doesn’t mean it will be in the hands of Courier tomorrow – it takes time to physically bundle up the parcel, allocate a tracking number and get Courier to physically collect at the chowkbazar warehouse. It can often take two to three business days for this to happen and your parcel to update that the tracking number has been activated.

We will tell you “the item has shipped, but the shipping company hasn’t given the tracking information yet” when in reality your parcel is still in the warehouse

Q – What does “delivered to air transport” / “despatched to [my country]” (or similar) mean?

This means that the courier company has given the parcel to the airline company – it does NOT mean that the parcel is on a plane.

This status will not update for a long time until the parcel arrives at the destination airport and is scanned by the domestic parcel company..

If you are worried you can ask us to confirm which flight your parcel is on. If we can able to give you a flight number, it is worth noting they do not always see the date of the flight and this could still be in the future – you should not assume your parcel has left Bangladesh.

Q – Has my parcel been seized?!

In all likelihood, no. Your parcel status will update saying it is being inspected by customs at the point of seizure. A lack of status updates is probably a good thing in that sense.

Q – Is my parcel lost?

In all likelihood, no. These things are very rare and if you are worried about this happening you should purchase the relevant insurance protection from your agent before finalizing your shipment.

Q – My parcel has been scanned by customs but it hasn’t been updated to say customs has been cleared. Has my haul been seized???

In all likelihood, no. The scan to confirm the parcel has cleared customs doesn’t necessarily take place in the warehouse and often takes place while the parcel is being loaded into a lorry or when it arrives at your local sorting office. As per the above, unless there is a notice specifically saying your parcel is being inspected by customs you probably have nothing to worry about.

Q – What can I do to hurry things up?

Literally nothing. This is how international shipping works, so get comfortable with it. Posting on the sub asking how other people’s parcels are progressing won’t make yours arrive any faster.