CHOWKBAZAR.COM

  • Question :What is Chowkbazar.com  ? How it is Pick up point ?
  • Answer :

Chowkbazar.com  is an online wholesale super store for Bangladeshi Consumers. Through this service, we hope to bring wholesale priced products closer to your door stapes. How? We are openning several   Chowkbazar Pick Up Points for your convenience across Dhaka. Unlike our traditional online and offline store, CHOWKBAZAR Pick Up Points are specific locations from where you can collect your online order. While placing an order on your mobile , you can select from a list of pick up points that are closest to you, and choose a time slot that is convenient for you. We will process your order and keep it ready at your CHOWKBAZAR Pick Up Points. You can collect your order at any time during your time slot – FREE of charge! Now you can buy all your favorite products online from your phone, and enjoy CHOWKBAZAR ‘s SHOB-SHOMOY KOM DAM and savings.

  • Question : How Do I choose  CHOWKBAZAR  Pick Up Point ?
  • Answer :
  • Order Pick Up from CHOWKBAZAR  Pick Up Point is completely free of delivery charges. At the moment Pick Up Points are available in DHAKA. Choosing a convenient CHOWKBAZAR Pick Up Point is very simple.
  • At the time of selecting your mode of delivery, select “Pick Up Point” On selecting the option “Pick Up Point”, a list of CHOWKBAZAR Pick Up Points will be displayed.
  • You can also search for a CHOWKBAZAR Pick Up Point by you location.
  • Choose a convenient Pick Up Point from the displayed list.
  • We will keep your order ready at this chosen CHOWKBAZAR Pick Up Point and timeslot for pick-up.

PRODUCT

  • Question : I am not able to find a product on chowkbazar.com site ?
  • Answer :
  • We currently have products in the following categories:
  •  Grocery
  • Packaged Food
  • Dairy & Beverages (Including Butter & Cheese)
  • Biscuits and Cookies
  • Snacks and Farsan
  • Home and Kitchen
  • Personal Care
  • Skin Care
  • Baby & Kids
  • Fruits & Vegetables

Seasonal and Festive items such as Umbrellas, Stationery Items, Decoration Lights, Gift Packs, etc. are also available for a limited period of time. You might notice that some items that you normally find in  market and shopping mall are not currently available online. We are working on expanding our product assortment to include all the ones that you need. So, please keep checking back. Please note that CHOWKBAZAR does not sell perishable fruits-vegetables, meat and poultry, and alcohol online.

  • Question : Product  I received that are differ from the displayed on Chowkbazar.com site, What I can do?
  • Answer :

If you feel that the product delivered to you is different or not at par with what you saw online you can return the same at the time of delivery or within 7 days of delivery at any Chowkbazar Pick Up Point. Please refer RETURN POLICY to know more.

ORDERING

  • Question : Is there any ways I can re-order form my previous order?
  • Answer :

Yes, you can. Follow the simple steps mentioned below to shop from your previous order: Sign In with your credentials. Click on “ORDER STATUS” link located on the home page. You are taken to the page where you can see the list of all your previous orders. You will see “Re-Order” button next to your orders. Click on the button and all the items from previous order will be added into your shopping cart. After all the items are added in your shopping cart, you can add/remove any items as required.

  • Question : Is there any  to know if I have placed my order correctly?
  • Answer :
  • Yes, as soon as you place an order, you will receive a confirmation of the order via SMS.
  • If you are a registered user on our site,
  • Click “My Account” page and Go to “My orders” section to view all the orders that you have placed so far.
  • On clicking “Order Number” you will be able to see order details page with list of all the items that you have ordered.
  • Question : Can I place an order though your Call Center ?
  •  Answer :

We do not encourage the customer to order over the phone , however  you can call us as well as place an order through your phone.

REGISTRATION

  • Question : Why do I need to register ?
  •  Answer :

Registering at CHOWKBAZAR  is simple and free. As a registered user, you would be able to see the history of all your past orders and at the same time be able to use several features.

  1. Access “My Account” where you can manage your multiple addresses, check all your orders, change passwords and personal details.
  2. Create your own “Shopping List” and have all the items you need to buy in one place.
  3. “Shop From Your Previous Order”, thereby saving a lot of time by quickly placing an order (with a whole list of items).
  • Question : Do I need to Provide you a mobile number to register in chowkbazar.com site?
  •  Answer :

Your mobile number enables us to efficiently communicate with you. Mobile number is required to place an order at CHOWKBAZAR  as we need to send you all your order and transaction related communication via SMS. Additionally, it helps us to be in touch with you at every stage of the shopping and delivery process.

  • Question : I have received an OTP what I need to do?
  •  Answer :

Didn’t get an OTP? Don’t worry. Wait for a few minutes, if you still don’t receive one, click on the “Resend OTP” option to generate another OTP.

  • Question : Can I use the same login in credentials both for the mobile and for the desktop?
  •  Answer :

Yes, you can use the same login credentials for both CHOWKBAZAR  website. Your credentials would be available in both these platforms so there wouldn’t be any trouble signing in.

  • Question : Can I do multiple Registration ?
  • Answer :

Only one mobile number can be registered for one account. There cannot be multiple registrations with a single mobile number.

 

MY ACCOUNT

  • Question : What is my account ?
  • Answer :

 “My Account” gives you a quick access to manage your personal Information, password, delivery addresses and Orders. “My Account” feature is available only to registered users and is accessible once you have Signed In. To go to your My Account page, simply click on your account name that appears on the top right corner of the page.

  • Question : Can I re-set my account password ?
  • Answer :
  • You can easily reset your password by following three quick steps:
  • Sign In to the Site/App with your credentials
  • Go to “My Accounts” page and select “Change Password” link.
  • Enter your old password and your new desired password and Click on “Save”.

 

  • Question : I forgot my password what I need to do ?
  • Answer

If you don’t remember your password and are not able to Sign In, below are the easy steps to reset the password:

1) Click on ‘Forgot Password’ link.

2) Enter your registered mobile number and click on the “Forgot Password” button below. You will receive an OTP for verification purpose.

3) On ‘Account Verification’ page, enter the One Time Password (OTP) that was sent to the entered mobile number.

4) Click “SUBMIT”.

5) You will be redirected to “Change Password” page. Enter your desired new password and click on “UPDATE”. Now you can use the new password to Sign In on your Site/App.

 

  • Question : I have Changed my Phone number , what I need to do ?
  • Answer

If you have changed your mobile number recently, we recommend you to update it on our site, for us to communicate with you efficiently. This is because; we would convey all your order and transaction related communication to you via SMS to your mobile number. To update your new mobile number on the site, follow the 6 easy steps below. Sign-In with your current credentials to the site. Go to “My Account” page and select “Personal Details” link. Remove your previous mobile number and enter the new number which you want to update and click on “Save”. On clicking ‘Save’, you are taken to the ‘Account Verification’ page. You will receive an OTP on the new mobile number for verification purpose. Enter the 4 digit OTP that was sent to your new mobile number and click “SUBMIT”. Your new mobile number is registered which you can now see on your ‘My Account’ page.

  • Question : I am unable to login , what I need to do ?
  • Answer

If your account remains inactive for more than 6 months, it might get locked automatically for security reasons. For further details please write to us at [email protected]  with ‘Account Locked’ mentioned in the subject line. Our team will try and resolve it at the earliest.

  • Question : How Can I Update my Personal details?
  • Answer
  • It is a good practice to keep your personal information updated on CHOWKBAZAR account to receive communications.
  •  You can do so by following below mentioned steps:
  •  1) Sign-In
  • 2) Go to “My Account”
  • 3) Click Personal Details
  • 4) Update information like Mobile Number, email etc.
  • 5) Click Save Note: You will be asked to verify your Mobile number and Email ID to make the changes effective

PAYMENT

  •  Question : What are the types of payment options available on Chowkbazar.com site ?
  • Answer: You can pay for your order using the following modes of payment:
  • Credit Cards: All Visa, Master, Amex, Taka cards issued in Bangladesh are accepted.
  • Debit Cards: All Visa, Master, Taka cards issued in Bangladesh are accepted.
  • Net Banking: You can pay using your Bank account directly if you have an Internet Banking facility provided by your bank.
  • Mobile Banking: You can pay with your Bkash, Nogod and Rocket  account
  • Cash on Delivery (CoD): Chowkbazar.com  also allows you to pay for your shopping using the “Cash on Delivery” (CoD) method. This means that you can comfortably pay for the items that you have ordered at the time of delivery.
  • Question :  Is it safe to use Credit & Debit Cards ?
  • Answer: Yes, it’s absolutely safe to use your card for making payment at Chowkbazar.com. We take special care in conducting the entire payment process right from authentication of the various credentials till the transaction is complete, thus making online shopping safer for you.
  • Question :  Are there any other charges that are over and above from chowkbazar.com order value ?
  • Answer: There are no charges over and above the price you see on our website. We at chowkbazar.com are very transparent about the prices that we show to our customers. The price that you see on the site for a particular product is the price that you ultimately pay.
  • Question :  Do I need to pay VAT ?
  • Answer: No, the total amount that is shown to be paid by you is all inclusive of VAT. An additional delivery charge may be levied in case you are choosing “HOME DELIVERY” as the mode of delivery. Home Delivery charges may differ depending on your order value.
  • Question :  Can I pay though Wallet such as Ipay , Dmoney etc?
  • Answer:We do not have eWallet such as Ipay , Dmoney  payment option as of now.

Question :  My payment for an order is failed , what should I do ?

Answer: In case your payment fails, you will be informed through an onscreen message that will appear after the failure. This will be accompanied by an SMS to you intimating the same. Also, after this, you will be prompted to retry making payment.

Question : Can I use multiple payment system for a single order ?

Answer: We do not have the option of choosing multiple modes of payment for a single order at this point; you can make payment using only one mode for one order.

ORDER

  • Question : How Can I change my order ?
  • Answer: Change the Delivery Time Slot:
  • You can change the delivery time slot of your order by going to ‘My Orders’ link on the On the web site,
  • you will find ‘My Orders’ in the ‘My Account’ section.
  • Incase you do not see the link ‘Change Slot’ in the My Orders section,
  • it means that we have already packed or dispatched your order and cannot make slot changes.

 

  • Question: How do you will inform me , in case any ordered items are not available on chowkbazar.com stock?
  • Answer:
  • In case any of your ordered items are not available with us, you will receive a phone call or an SMS regarding the same from us.

Question :I did not get completed order, what do I do ?

Answer: We take extreme care to ensure that such circumstances do not occur. However in case this happens, then rest assured we will refund the amount of those items that were not delivered to you. If you are paying by cash, you can pay the exact amount of the items you received and can deduct the ones that you did not. If you have paid online, we will refund the amount in the same mode you have paid for e.g. Net banking, Mobile Banking, Credit Card etc.

  • Question : How Can I check the status of my order ?
  •  Answer :
  • Login to the site/app using your credentials
  • Click on ‘My Account’
  • Page and select ‘My Orders’
  • You will see status of your order under ‘Status’ column.
  • Additionally, we will be sending you SMS at every stage of your order shipping & delivery
  •  Question : How Can I place an order bellow to 1000 Taka ?
  • Answer:
  • After shopping with Chowkbazar.com, you are eligible to place 2 top-up orders for less than Taka 1000/-
  • Minimum order value for a top-up order is Taka 500/-
  • Top-up orders can be placed within 30 days after having collected your previous order of more than Taka 1000/-

DELIVERY

  • Question : Do you deliver to my area ?
  • Answer:
  • You can check the serviceability from our website .
  • Click on “Deliver to” on the top right side of the page.
  • A pop-up message/page will open up with the text box saying “Enter your Area”. Search for your pin code/delivery location. You will see list of all areas serviceable.
  • If your area is not serviceable, you will see a message on the screen.

 

  • Question : Is there any additional delivery charge ?
  • Answer:
  • If you have chosen your mode of delivery as ‘Home Delivery’, there would be an extra delivery charge.
  • For Home Delivery, charges will be 50/- or 3% (not exceeding 80/-) of Order Value whichever is higher.
  • Collection of order from CHOWKBAZAR Pick Up Point is completely free of cost.

Question : What are the delivery option at chowkbazar.com ?

Answer: There are two flexible delivery options for our customers to choose from

Home Delivery:

Your order will be delivered at your door step on the selected day, within the selected time slot. For Home Delivery there would be an extra delivery charge as below.

For Home Delivery, charges will be 50/- or 3% (not exceeding 80/-) of Order Value whichever is higher.

Chowkbazar Pick Up Point:

You can place the order online and collect it from your convenient Chowkbazar Pick Up Point at the time,date and location chosen by you. There are no delivery charges.

At Chowkbazar, we have a steadfast team of delivery and a fleet of vehicles plying across the city ensuring timely and accurate delivery of products to our customers.

Question : What is delivery time slot ?

 Answer :Delivery Slot is the time period chosen by you to either pick up your order from the Chowkbazar  Pick Up Point OR get it delivered to your preferred address.

Question : Can I change my delivery time slot  or Home delivery or Store Pickup after placing an order ?

Answer: You can change your delivery slot after placing the order. Follow the 3 easy steps to change the delivery time or date of your Order: Login to the Site/App using your credentials.

Go to “My Account” page and select ‘My Orders’ link.

Click on the link ‘change’ under ‘Delivery Date & Time’ to change your time slot.

In case you do not see the ‘Change’ link, it means that we have already initiated processing your order and no changes can be made to it now. You cannot make changes to the type of delivery i.e. Home delivery / Pick-up after placing the order. You can opt to cancel your order completely and place a new one.

Question : Do You have any express delivery or same day delivery ?

 Answer: We do not have same day or EXPRESS DELIVERY option as of now.

 

Question : Why I do choose Chowkbazar Pickup Point over Home Delivery ?

Answer: With a Chowkbazar Pick Up Point as your mode of delivery, you can Pick Up your orders when you want and where you want, totally as per your convenience.

  • Its Free: There is no extra charge for order pick up, it’s absolutely free!
  • Pick Up is Easy: Instead of waiting at home
  • for your order to be delivered,
  • you can go to your selected Chowkbazar Pick Up Point and pick up your order(s) at the time slot you have selected. You would be intimated via SMS and Email,
  • once your order is ready to be picked up, thereby making the collection process simple.
  • Very Convenient: You have absolute freedom of selecting Chowkbazar Ready Pick Up Point location, be it close to your work or close to your home!

 

  • Question : Can I someone else to collect the order on my behalf ?
  • Answer: Yes, you can send someone on your behalf to collect your order. They will have to display the Order Id and Pickup Verification Code sent to the registered mobile number.

RETURNS

 

Question :If I have received a defective , wrong or an expied item(s), how do i returned it ?

Answer:We take utmost care to ensure that such instances do not take place, however, if you find the delivered item as defective, wrong or expired, you can chose to reject it at the time of delivery, or you can return it at any of our CHOWKBAZAR Pick Up Points within 7 days of accepting the delivery.

In case you choose to return the item(s) which had freebies with it, you need to return the freebies also. To know more, please read our Refund & Cancellation Policy.

Question : I have not received free items as mentioned on the website, what I can do now  ?

Answer: In case you haven’t received the free items as mentioned in the website, please contact our customer service team with your concern. For further details please write to us at [email protected] We will try and resolve the issue at the earliest.

Question : I want to return an item which was home delivered, Can i schedule a home pickup   ?

Answer: No. Right now we do not offer home pick up service for returning an item. You can go to any of our Chowkbazar Pick Up Point and return an item.

Question : I want to exchange an item that I purchased from Chowkbazar.com what I need to   ?

Answer: We at Chowkbazar do not encourage exchanging a product for another. However, you can return the item at any of our Chowkbazar Pick Up Point within 7 days of accepting the delivery. To know more, please read our Refund & Cancellation Policy.

 

Question : Can I returned an Items to a pickup point from the original pickup point   ?

Answer: You can return your items only at a Chowkbazar Pick Up Point. The return of the item (s) can be made at any of our Pick Up Points within 7 days of accepting its delivery. To know more, please read our Refund & Cancellation Policy.

 

REFUNDS

Question : Can I return an item which was accepted by me, however now I want a refund   ?

Answer: Yes, most certainly. Your refund will be issued in the same mode in which the payment was made, provided you return the item(s) within 7 days of accepting its delivery.

If you had made the payment in cash at the time of delivery, you will receive the refund in cash provided you return the product within the time period of 7 days post accepting its delivery.

If you made the payment online, the refund process will get initiated once we receive returns from you. We will inform you via SMS and/ or Email once your refund request is initiated. The bank usually takes 3 – 5 working days to process the amount.

 

Question : I got confirmation regarding my refund being processed, but still I haven’t received it , what I do I do   ?

Answer: It usually takes 3 – 5 working days for the refund amount to be credited to your bank account/ credit card account, once the refund has been initiated. If you do not receive your refund amount even after 3 – 5 working days, request you to confirm it with your bank. In case you find out from your bank that the amount has still not been processed then write to us at [email protected]  with ‘Refund Issue’ mentioned in the subject line.

 

Question : Will I be informed once the refund is credited to my account ?

Answer: We will inform you via SMS or email or phone  once your refund request is initiated. The bank usually takes 3 – 5 working days to process the amount. The credit to your account typically would be intimated by your bank directly.

 

Question : I have received a confirmation from my bank/ mobile bank that my account has been debited , but my order did not go through , what can I do  ?

Answer: This scenario is rare, but incase, you have been charged twice, extra amount (the second time that you were charged) will be credited back to your account.

If you have not received the extra amount back in your account, write to us at [email protected] in with ‘Payment Issue’ mentioned in the subject line.

CUSTOMER SERVICE

Question : Can I contact with Chowkbazar.com’s customer care   ?

Answer: We request you to check our FAQ section if you have any queries. If you can’t find answers to your questions and urgent attention is required then you can contact us at :

Email : [email protected]

Call us : 01715539409

You can call our customer service between 10:00 am to 10:00 pm on all days.

Question : Can I  request the Chowkbazar pickup point staff to deliver my order to my home with an additional cost  ?

Answer: Sorry, our Chowkbazar Up Point staff is responsible for managing the Pick Up Points only. They cannot serve your request of delivering an order to any other address provided by you.

OTHER GENERAL QUESTIONS

 

Question : I am a shop owner / business /corporate entity can I purchase from CHOWKBAZAR.com?

Answer: At CHOWKBAZAR.COM, we currently sell products only to our end-consumers. You can however place an order as an end-consumer.

Question : I would like to suggest some products or give some feedback what I can do ?

Answer: We would be glad to receive product suggestions from you. We welcome feedback from all our customers as this provides us with an invaluable insight into our services from the customer’s perspective, which then helps us improve our service. For further details please write to us at [email protected]

Question : Can I place order in Bulk  quantity?

Answer: Yes, certain products can be ordered in bulk quantity. These products are tagged as “Available in Bulk”

Question : Can I pay through  COD ( Cash On Delivery) for the case of higher valued items or bulk items ?

Answer: All products ordered in bulk quantity or higher valued items need to be prepaid only.

Question : Can  ordered product in bulk or higher valued items can be canceled ?

Answer: Order that has products in bulk quantity cannot be cancelled.