If you pay with PayPal, the merchant’s name of your PayPal billing will be shown as “Chowkbazar Technologies (UK),Ltd”.

Address : 20-22 Wenlock Road, London, England, N1 7GU

 

When an order/TopUp is paid using a special payment method (PayPal, credit cards, etc.), the order will go through a verification period before being processed.

If your order status is updated to “On Hold” but the status is not changed 24 hours later, it means that we might need additional information from you. Please pay attention to your email or inbox message and provide the corresponding documents. If you do not reply to us within 72 hours, your order might be canceled and your money will be refunded to your original payment method.

If you do not receive any email or inbox message within 24 hours after your order status is updated to “On Hold”, please contact us.

According to PayPal policy, the transactions related to the following products are prohibited:

(a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety,

(b) drug paraphernalia,

(c) cigarettes,

(d) items that encourage, promote, facilitate or instruct others to engage in illegal activity,

(e) stolen goods including digital and virtual goods,

(f) the promotion of hate, violence, racial intolerance or the financial exploitation of a crime,

(g) items that are considered obscene,

(h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction,

(i) certain sexually oriented materials or services,

(j) ammunition, firearms, or certain firearm parts or accessories, or

(k) certain weapons or knives regulated under applicable law.

There are currently multiple payment methods available for top up. Please see below for details.

Top up with PayPal and International Credit Cards

  1. PayPal top up supports 4 kinds of International Credit Card (VISA, Master, American Express and JCB Car) and some banks of nations
  2. Whatever currency or account you use, it will be converted into the US dollar when topping up via PayPal and normally transaction is done immediately

Banks Transfer

  1. You can transfer money to your Chowkbazar  account via  Wise Money Transfer,
  2. Whatever currency or account you use, it will be converted into the US dollar
  3. Please transfer  though wise money transfer to the following Chowkbazar account.

Name of the Account Holder :Global Soft Company

Account No:1911100021868

BIC / Swift DBBLBDDH191

Beneficiary’s Bank: Dutch-Bangla Bank Ltd

Bijoy Nogor Branch

180, 81 Shahid Syed Nazrul Islam Sharani, Dhaka 1205

Receiver Email: [email protected]

PayPal supports 4 kinds of International Credit Cards (VISA, Master, American Express and JCB Card) and some banks of nations.

Whatever currency or account you use, it will be converted into US dollar when paying with PayPal, and it may be 1-60 minutes delayed to your  Chowkbazar account.

For detail instruction please check the following link:

PayPal Payment

If you have overseas credit or debit cards, please select the following methods to top up.

For detail instruction please check the following link:

How to place an order

To ensure your account security, we will consider your receiving address of PayPal account  input or change the shipping address in the payment interface and keep the address the same as your Chowkbazar  shipping address(the “shipping country”when submit the order and the “shipping adress” when submit the parcel),after this done you can proceed to pay.

Go to PayPal website at paypal.com in your mobile web browser of choice (You cannot change your primary address through the official PayPal mobile app). Sign in with your credentials, tap on the three-dashed “Menu” button in the top left, then hit the cog icon. Scroll down to “Address,” then tap on “Manage all addresses.”

To change your primary address, one option is to tap on “Set as primary” underneath an existing address that you’d like to make your primary one.

Additionally, you can add a new address by hitting the blue plus sign next to “Add address.” Enter your new address, select the box next to “Make this my primary address,” and tap on “Add Address” at the bottom. Your new address will be added as the primary shipping address.

5. You can login to your Chowkbazar  account-“Address” to check your “Shipping  address” and check your PayPal Shipping address and Chowkbazar’s your shipping address is the same.

Change Your Billing Address for Cards

If you do not have Paypal account and need to pay via the Debit card or Credit card,please input the shipping adress keep the address the same as your Chowkbazar  shipping adress( the “shipping country”when submit the order and the “shipping adress” when submit the parcel), after this done you can proceed to pay.

Inorder to do so, please follow the bellow instructions :

If you want to change the billing address for a specific card in your PayPal account, you’ll again need to access the web version of PayPal (paypal.com) through a mobile web browser.

Log in to your account 

Like this 

 

Note:
When you submit the order, if the Paypal shipping address does not match the Wegobuy shipping address, the system verification may be failed for this order and we will contact you to cancel this order. We suggest you re-submit the order after you modify your Paypal shipping address and keep it the same as Chowkbazar shipping address, and then you can place your order and ship it successfully.

 

Step 1: Login to your PayPal account

Step 2: In the system notification bar, click “Link and confirm my credit card”

Step 3: Click “Continue”

You have successfully added a credit card and submitted application for authentication.

After successfully added the credit card, PayPal will cost you $ 1.95 of authentication expense.

The money will be refunded to your PayPal account balance within 24 hours after authentication.

Please check your electronic monthly statement within 2-3 working days, or view your next papery monthly statement.

There will be 4-digit code displayed next to “PayPal”. (For example: PayPal*1234CODE, “1234” is PayPal code)

After obtaining PayPal code, you only need to submit 4-digit code online to PayPal.

When you have received updated information about the Top Up @ your chowkbazar account, then you can immediately use your funds to purchase your desired products.

At this stage, chowkbazar authority doesn’t have the right to accept payment from Paypal until or unless you made a confirmation to Paypal.

 

Hers’s the way you can confirm Paypal that you’ve received the Top-up service from Chowkbazar ,by using the following steps :

 

  1. Login to your Paypal account
  2. Click Activity at the top of the page.
  3. Find and click the original payment for the item.
  4. Click Confirm receipt.
  5. Click Yes to confirm that you received the order

tep 1: Login to your PayPal account.

Step 2: In the system notification bar, click “Confirm bank account”.

Step 3: Enter two small amounts of deposits, for example: the amounts of deposits you receive are USD $ 0.012 and USD $0.05; you need to enter 012 and 05. Click “Submit”.

You have successfully completed authentication of PayPal account.

Step 1: Login to your PayPal account.

Step 2: Below your name, click “Obtain authentication of account”

Step 3: Select “Certificate of your bank account”, click “continue”

Step 4: Enter other bank account information in the blank, click “Continue”

Note:

Please make sure that the information in your PayPal account and your bank account are fully consistent:

The order of your first and last name should be consistent.

If your bank account name is English name /Pinyin, then use English/Pinyin alphabet to fill out your name.

If you are unsure about the other information of bank account, please contact your card-issuing bank.

Step 5: After confirmation of information, click “Add bank account”.

You have successfully added authenticated bank account.

Usually within 5-7 working days, you can find the exact amount of these two petty deposits from transactions record in this bank account.

After obtaining petty deposits, you only need to submit the amount of deposits to the PayPal online.

1.Visit www.PayPal.com, click “register”

2.You can select the languages displayed on the page that based on your personal language habit.

3.Select types of account

Click “start” in the corresponding type that you want to create.

4.Introduction of account information page

4.1 Personal, advanced account

Enter the account registration page, and start to fill in the relevant information

Account login information

Email address: please provide an email address as your personal PayPal Login Username

Password: please set up a password for your PayPal. For your account security, PayPal recommends you to use combination of English alphabet, numbers and special characters reasonably to set up a password.

4.2 Personal information of account holder.

No, you can use UnionPay card to make a payment directly.

Step 1: Login to your PayPal account.

Step 2: Move your mouse to user information at the top of the page, then click “add or edit card”.

Step 3: Click “add card”.

Step 4: Enter the relevant information in the blank space, and click “add card”.

Note:

You need to add international dual currency credit card with Visa, MasterCard or American Express logo, which must support US dollars.

You have successfully added credit card!

What do I do if the system shows payment error after I paid?

If you have paid successfully but Chowkbazar shows payment failure, you can contact our online customer service and provide the relevant transaction details. We will verify it for you.

Common reasons of payment failure

  1. If you have entered the wrong information when paying, then payment may be declined.
  1. If payment is declined due to the browser issue, please clear the Cookies and retry. If it is still not working, please use other browser.

How to pay by international credit card?

You can pay with international credit card via PayPal.

Yes, for your conveniences, we have provided you several secured and convenient payment methods to deposit money to your Wegobuy account.

Whatever currency you use, you can use PayPal, credit card and other methods to pay for it directly.

How to cancel your e-check transaction

If you pay by e-check and want to cancel the transaction before PayPal starts to process it, you can find the transaction through your PayPal account and cancel it directly.

If you pay by e-check and PayPal has already started to process the transaction, you will need to contact the bank to cancel the transaction.

 

How to cancel an e-check payment order and request a refund

If you pay by e-check, and your e-check transaction is under verification by PayPal, please understand that we would need to wait for your e-check to be verified and transferred to our recipient account before we can process the refund. Normally it would take 5 to 7 business days for e-check verification.

If you pay by e-check and the transaction has been verified by PayPal, such payment will be transferred to your Wegobuy account. In this case, you would need to first cancel the order and then withdraw the payment through your Wegobuy account if you wish to claim a refund. Once your withdrawal application is approved, the withdrawal will be processed and the payment will be returned to your designated account within 24 hours during business days. The refund requested during the weekends will be processed on the following Monday.

If overdrafts are allowed on the debit card that is linked to your PayPal account, please make sure that there is enough balance on your debit card when making a payment. If there is not enough balance when overdrafts are allowed, PayPal will overdraft your debit card when completing the payment. When your balance is negative on your debit card, some banks might charge you an overdraft fee.

If your Chowkbazar account is locked, there are two common reasons:

1. You have a transaction that is currently being verified and we are waiting for you to submit the required documents. We will unlock your Chowkbazar account after the verification is completed.

2. You opened a dispute or declined a payment recently when using your PayPal or your credit card. Our system will lock your Chowkbazar account automatically when you decline a payment. We will unlock your Chowkbazar account after the dispute is settled or after the declined payment goes through.

What will happen if your Wegobuy account is locked?

 

If your Chowkbazar account is locked, all the account-related requests will be suspended, including :

1. Order purchase.

2. Parcel shipping.

3. Refund requests.

For that reason, if you are not satisfied with your parcel, order, transaction, or our services, please contact our customer service team or chat though your Chowkbazar’s Conversation option for further assistance.

We will respond to your enquiry within 24 hours and we will solve the problem for you.

However, if you decide to open a dispute or decline a payment through your payment method (like PayPal or credit cards), your balance will be frozen during the investigation and your Chowkbazar account will be locked. When that happens, your order purchase, parcel shipping, or refund requests will be suspended. If you want to unlock your account, please contact us and make sure that the declined payment will go through.