Chowkbazar will not accept any return request from customers once it’s delivered to him or them. Customers can ask for a replacement of any product or ask for a refund under certain conditions. All return and refund requests must be made following Chowkbazar’s official customer support channel, or though place a return request from his customer account. Chowkbazar holds the right to replace, refund, or not to replace, refund customers based on its investigation as per company policy.
How to lodge a complaint or communicate for any issues: the customer has to login to their account and send a message to chowkbazar team regarding their issues or complaints or they can email us directly at [email protected] Chowkbazar “Customer Support Team” will get back to the customer within 1-3 working days after receiving and acknowledging a complaint provided there is no force majeure issue.
The claiming period for any order must be placed using the channel mentioned above within 7 days of receiving the product ( International buyers).

POSSIBLE SCENARIOS FOR REFUND & REPLACEMENTS

    Damaged products
The buyer must provide Chowkbazar with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won’t be replaced or refunded in any way. If that product is not available in Chowkbazar stock, customers can choose any product worth the same value and get the replacement or the customer will get a discount coupon worth of the same value within the standard delivery time.

No refund is applicable in such case. In case of Missing pieces: Follow the regular complaint lodging process and wait for verification of Chowkbazar customer support team. Upon successful verification, Chowkbazar will arrange to send the missing pieces following the standard delivery process.
No replacement or refund is applicable for such case. Mismatch of product specifications: Follow the regular support plain lodging process and wait for verification of Chowkbazar customer support team.
Customers must provide images of the items & after verifications, the specific items will be picked up via courier, given, that we have all the necessary information to do so, provided by the customer. Replacement will be given following the Chowkbazar replacement policy.

  Lost in transit
DHL/EMS or any International Courier service Follow the regular complaint lodging process and wait for verification of Chowkbazar customer support team. Upon successful verification Chowkbazar will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such case.

    Customs Issues
In case of any customs related issues, Chowkbazar can’t be held responsible for any delays or any sort of duty taxes that the ordered product might be subjected to as per the laws and customs policy of the customers country. The customer must bear any additional duties, taxes, fees or charges as per the prevailing laws of the customer’s country.

    Counterfeit products
Follow the regular complain lodging process and wait for verification of Chowkbazar customer support team. Upon successful verification, Chowkbazar will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such cases