Parcel forwarding compensation standards:

If your products are lost, lacking in quantity, damaged or delayed during the shipment process due to reasons not in Chowkbazar’s control, Chowkbazar is not responsible for compensation. For indirect and not actualized profit losses, we will also not be responsible for any compensation. Please see the “Insuranceand compensation of Parcels” for actual details.

Chowkbazar is not responsible for compensation in the follow situations:

1. Damage caused in situations out of our control (this does not apply to insured parcels).

2. Items that do not follow shipment or restricted shipment regulations and are confiscated by authorities or processed according to the law.

3. Parcels that, at the moment of being sent, are perfectly packaged, without any traces of having been opened or tampered with, weigh the same as they started with, and with all contained parts present and undamaged.

4. The recipient has already signed and accepted the parcel following the legal procedures.

5. Parcels that are missing in part or delayed due to errors committed by the client or problems with the product itself.

6. The client has not inquired about the product nor requested any compensation from the date of submission to the end of the inquiry period.

7. International parcels that have been detained, confiscated or destroyed according to the laws of the recipient country.

Forbidden items

Items that cannot be shipped through mail

1. Items forbidden to be circulated or shipped according to the national law.

2. Explosive, flammable, erosive, radioactive or toxic hazardous items.

3. Publications, books, sources or items containing reactionary content or obscenity.

4. Currencies of all kinds.

5. Items that violate public health.

6. Items that rot easily.

7. Live animals (not counting bees, silkworms and leeches, as long as the packaging ensures the safety of the workers).

8. Items that are not adequately packaged and may cause hazards to the workers, or contaminate or damage other packages.

9. Other items unsuitable for shipment though mail.

Items that are forbidden from being sent according to postal practices

1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.

2. Items with metal seals or other sharp edges that may get in the way of postal processing.

3. All types of firearms, ammunition, explosive, flammable, erosive, and radioactive items or vessels, strong poison, anesthetics, biochemical products and infectious items.

4. All kinds of publications, propaganda, or printed items that may endanger the security and stability of the society or contain obscenity.

5. All kinds of items that may endanger public health.

6. Documents or items that are not accepted or allowed to be circulated in the recipient country.

7. Besides the above general regulations, please also follow all related regulations set by the customs.

Items that cannot be sent according to the postal regulations in Taiwan

1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.

2. Items with metal seals or other sharp edges that may get in the way of postal processing.

3. Flammable, explosive and other hazardous items. However, easily damaged biological materials that are packaged in special methods and sent between recordation offices and have obtained shipment certificates from the related administrative departments are not subject to this restriction.

4. Live animals. However, bees, silkworms, leeches, and parasites or insects that are helpful in eliminating pests sent between recordation offices are not subject to this restriction.

5. Radioactive items.

6. Opium, morphine and other anesthetics. However, items that have obtained shipment certificates from related administrative departments or evidential documents from judicial and police organizations, are used for the purpose of litigation evidence and sent between organizations for insurance or value-declaration purposes, or used in medical or scientific research as insured parcels and have been approved by the recipient offices, are not subject to this restriction.

7. Documents or items that contain obscenity and are indecent. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.

8. Documents or items that are not accepted in the recipient location.

9. Files or items forbidden to be sold or manufactured by related administrative departments in Taiwan. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.

10. Lottery tickets and related advertisement flyers. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.

11. Other items forbidden according to the law.

  1. Select the suitable box and seal it.
  1. Pack all the items into the box in a particular order, and add extra bobble sheet on top (see attached photo).

1) Ordinary Items

2) Food

3) Fragile Items

4) Irregular shape items, extra filling adding, cutting paper boxes to reduce volume

  1. Seal and reinforce the packaging. Stick the shipping label on it.
  1. Stick fragile note to the fragile parcels

Customized Logo Service

This service is one of our customized services. Customers can create it’s exclusive logo stickers based on it’s needs and deliver them to our warehouse. Customers would need to provide the physical stickers to us and our member of staffs will stick the logo tag to the relevant package. Any risks or fees that occurred by the logo, such as delivery, customs clearance, infringement, or other legal risks, will be responsible by the customers.