Terms & Conditions

1.         Terms of Use
1.1       Welcome to Chowkbazar.com. Global Soft Company (“Chowkbazar”) provides access to theChowkbazar.com website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. Chowkbazar Grocery Store Chaldal By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services. 

1.2       By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Chaldal Policies (including but not limited to Privacy Policy available at https://chowkbazar.com/privacypolicy) as amended from time to time. 

1.3       In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “Chowkbazar”, “Chowkbazar.com”, “we”, “us” and “our” shall mean the Website and/orGlobal Soft Company. 

1.4       The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User. 

1.5       The Website is operated by Global Soft Company., a company having Trade License under the laws of Bangladesh having its office at Mir Plaza ,189 Siddique Bazar, Dhaka-1100, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal. 

1.6       This Website : Grocery Shop Chaldal may also contain links to other websites, which are not operated by Chowkbazar, andChowkbazar has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. 

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified. 

1.8       These Terms will continue to apply until terminated by either You orChowkbazar in accordance with the terms set out below: 
1.9       The agreement withChowkbazar can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You. 
1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement. 

2.        Eligibility

2.1       Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872. 

2.2       If you are a minor i.e. under the age of 18 years, you shall not register as a user ofChowkbazar.com and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website.Chowkbazar reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought toChowkbazar’s notice or if it is discovered that you are under the age of 18 years. 
2.3       By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. 

2.4      The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is within Dhaka City, Bangladesh;Chowkbazar is serving with Delivery Service, to Uttara, Mirpur, Cantonment, Banani, Banani DOHS, Gulshan,Mohammedpur ,Paikpara, Pallabi, Baridhara, Baridhara DOHS, Badda, Mohakhali, Mohakhali DOHS, Khilgaon, Paltan, Motijheel, Banasree, Moghbazar, Malibag, Razarbag, Kallyanpur and Shyamoli, .


3.        Communication

3.1       When you useChowkbazar.com, or contact us via phone or email, you consent to receive communication from us. You authorise us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally any disclosures posted on the site, or sent to you by email fulfil the legal obligation of communication made in writing. 


4.        Your Account and Responsibilities

4.1       Any person may access thewebsite or app either by registering to the Website or using thewebsite or app as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of thewebsite or app. 

4.2       If you wish to register your account with thewebsite or app you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in thewebsite or app registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders. 

4.3       If you use the website or app , you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on thewebsite or app. 

4.4       Thewebsite or app may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Chowkbazar be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Chowkbazar in this regard 

4.5     Chowkbazar as a platform do not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict , deactivate or disable any account that might fall under any sort of abuse to the service.


5.        Charges

5.1       Membership on thewebsite or app is free for users. Chhowkbazar does not charge any fee for browsing and buying on the website. Chowkbazar reserves the right to change its fee policy from time to time. In particular, Chowkbazar may at its sole discretion introduce new services and modify some or all of the existing services offered on thewebsite or app . In such an event, Chowkbazar reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on thewebsite or app . 


6.        Copyright

6.1       The material (including the content, and any other content, software or services) contained on Chowkbazar.com are the property ofGlobal Soft Company, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Global Soft Company. 

6.2       You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of thewebsite or app or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity. 


7.        Cookies

7.1       Thiswebsite or app uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user. 

8.        Promotional Activity

8.1      To promote its services Chowkbazar uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in thewebsite or app before using the service and it will be assumed that each user is aware of every information provided in thewebsite or app . Images of products in thewebsite or app are for and by reference only and actual product may vary from the corresponding image exhibited. Thewebsite or app disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. 

8.2     Any short term or long term promotional acitivity or offer(s) are by default valid for a single order within the offered time frame under any specific account on chowkbazarl.com. Any repetitive or suspicious or abusive practice during any offer or promotion might result as cancelled order & chowkbazar reserves the right to do so to protect the rights & benefits of other users. Account that tends to abuse any offer by any means on the platform can also get terminated to maintain hygiene factor on the platform. The automated abuse detection technology that chowkbazar has can be also enforced at anytime without any sort of prior notice.

8.3    Discount code(s) offered to any/all segment of  customer(s) through different marketing channels might get disabled or extended by the authority at anytime without any prior notice. The modality can also be  changed to accomodate with price changes or fluctuation & intense of uses of the same by the user base to protect any sort of abuse or suspective uses.

8.4 Chowkbazar Super Coins is a type of system that rewards its customers for every purchase they make on Chowkbazar .The earned SuperCoins will be credited to customers’ account after the return period of the item is over.


9.        The Contract

9.1      Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the “Order Confirmation E-mail and/or SMS”). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you. 

9.2   Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. 

10.       Product Descriptions

10.1      Chowkbazar attempts to be as accurate as possible.Chowkbazar does not manufacture or produce any product by themselves. Therefore,Chowkbazar does not warrant that product descriptions or other content of anyChowkbazar product is accurate, complete, reliable, current, or error-free. If a product offered byChowkbazar itself is not as described, your sole remedy is to return it in unused condition.  
11.       Pricing

11.1      Except where noted otherwise, the list price or suggested price displayed for products onChowkbazar represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. 
11.2      Despite our best efforts, a small number of the items in our catalog may be mis-priced. If the MRP of an item sold byChowkbazar is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


12.       Return Policy

12.1     A user may return any product during the time of delivery, or within 3 days if: 

a)        Product does not meet user’s expectation. 

b)        Found damaged during delivery 

c)        Have doubt about the product quality and quantity 

d)        Received in an unhealthy/ unexpected condition 

e)        Is not satisfied with the packaging 

f)         Finds product unusable 

           We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. 

12.2     A user may return any unopened or defective up to 20% and less, item within 3 days of receiving the item. But following products may not be eligible for return or replacement: 

a)        Damages due to misuse of product 

b)        Incidental damage due to malfunctioning of product 

c)        Any consumable item which has been used/installed 

d)        Products with tampered or missing serial/UPC numbers 

e)        Any damage/defect which are not covered under the manufacturer’s warranty 

f)         Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered. 

13.       Refund Policy

13.1     Chowkbazar tries its best to serve the users. But if under any circumstances, we fail to fulfil our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, thatChowkbazar fails to complete, requires any refund, it be done maximum within 3 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

– Unable to serve with any product.

– Customer returns any product from a paid order.

– Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent toChowkbazar Balance of the customer. And the balance can only be used to purchase atChowkbazar. Upon customer’s request,Chowkbazar will transfer the refund amount to the user’s original payment source within 10 days. Refund is only allowed for customers who have paid via Cash on Delivery ,bKash,Nagad or card or other electronic method.

14.       Supply Policy:

14.1     Chowkbazar, itself does not produce or manufacture any product, thereforeChowkbazar tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product. 

14.2      If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers. 

14.3      All products displayed on the website are subject to change and are subject to availability. 


15.       Modifications

15.1     Chowkbazar reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting onChowkbazar.com or its app. You are responsible for the reviewing of such modifications. Your continued access or use ofChowkbazar.com or its app shall be deemed your acceptance of the modified terms and conditions. 

16.       Chowkbazar.com or its app Terms

16.1      Use of theChowkbazar Software/Application/App : You may useChowkbazar Software/ Application/ App solely for purposes of enabling you to use and enjoy the services as provided byChowkbazar, and as permitted by these Terms. You may not incorporate any portion of the CChowkbazar Software / Application/ App into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license theChowkbazar Software / Application/ App or otherwise assign any rights to theChowkbazar Software / Application/ App in whole or in part. You may not use theChowkbazar Software / Application/ App for any illegal purpose. We may cease providing anyChowkbazar Software / Application/ App and we may terminate your right to use anyChowkbazar Software / Application/ App at any time. Your rights to use theChowkbazar Software / Application/ App will automatically terminate without notice from us if you fail to comply with any of these Terms. All software used in anyChowkbazar Service is the property of Chaldal and/or its affiliates or its software suppliers and protected by laws of Bangladesh including but not limited to any other applicable copyright laws. 

16.2      Use of Third Party Services: When you use theChowkbazar Software / Application/ App, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of those third parties. 

16.3      No Reverse Engineering: You may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, theChowkbazar Software / Application/ App, whether in whole or in part, or create any derivative works from or of theChowkbazar Software / Application/ App. 

16.4      Updates: In order to keep theChowkbazar Software / Application/ App up-to-date, we may offer automatic or manual updates at any time and without notice to you. 

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